Work Placement

Work Placement 12 months - in one department from Reception Day/ Reception Night/ Housekeeping/ Kitchen/ F & B/ Conference & Events Operational

Salary £ Competitive

Crowne Plaza Stratford-Upon-Avon,Bridgefoot, Stratford-upon-Avon, Warwickshire , CV37 6YR

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with 17 properties in the UK and exciting expansion plans to add more hotels.

Main Duties:

The Work Placement involves a range of duties to compliment your studies, in whichever department that your placement is in. Generally, a placement student will remain in one department for the whole of their time with us, in order to gain a thorough insight into the operation of that department.

This role is suitable for individuals studying in Higher Education who are required to have a placement as part of their university/college course. Generally, students will be studying on a course such as Hospitality Management, Events Management, Culinary Arts or Travel and Tourism. The student will be required to ensure that the placement opportunities on offer are acceptable to their university/college to fulfil the requirements of their course.

By the end of your placement, you should have developed your supervisory management skills including communication, presentation, people management, selling and time management, together with specific departmental skills. This will developed whilst supporting the department and management team that you are working with. You should develop a full understanding of the department to which you have been allocated. You should achieve the stated purposes of your placement from the university/college of which your placement fulfils part of your academic requirements.

You will work as a team member within the department and build on the skills that you acquire over the period of your placement

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Work Placement role include:

• Acquiring skills and knowledge relating to the job role.
• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.
• Providing clear and timely information to internal and external contacts by telephone, e-mail and face-to-face
• Excellent time management to enable fulfilment of work requirements and university/college projects.
• Flexibility to work in any area and to take on projects set by management.

Previous experience

The successful applicant must be studying for a relevant qualification for which a placement forms part of their course. A willingness to learn, develop and be able to work flexible hours on any day of the week
.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Complimentary car parking
• Complimentary Leisure club membership
• Stratford upon Avon B.I.D card giving local discounts
• Discounted rates at hotel hairdressers
• Annual complimentary boat trip

Hotel Description:

With 259 rooms, set in stunning landscaped gardens beside the River Avon our stylish hotel is perfectly located for those who enjoy working in historic Stratford.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 550 people, which our team organise with clockwork precision.
Our guests can stay energised with a visit to our Fitness Centre, wind down in the heated swimming pool or enjoy a delicious meal with a view at our 'Riverside Restaurant'. This contemporary hotel is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Work Placement position and receive a free Customer Service development profile worth £25. You will be redirected to an external application process.

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