Starbucks Supervisor

Starbucks Supervisor

AC Hotel Birmingham 160, Wharfside Street, Birmingham, B1 1RL
In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with 17 properties in the UK and exciting expansion plans to add more hotels.

Main Duties:
The Starbucks Supervisor role involves a range of duties, including: ensuring excellent customer service is delivered; supervising the team members; being responsible for the day to day operation of your shifts, training and coaching colleagues whilst ensuring the brand values and standards are delivered on every occasion.

Key Personal Attributes
To join the Valor team we need individuals who can drive commerciality through caring and pride. Being personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators
The key performance behavioural requirements of the Starbucks Supervisor role include:

• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through up-selling, cross-selling and achieving add-on sales.

Previous experience
The successful applicant must have previous experience in food and beverage service in a hospitality related role. With effective selling and communications skills, an attention to detail and evidence of being a team player. They must also have the ability to work flexible hours, on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Discounted Gym membership in The Cube

Brief Hotel Description:
Our stylish 90 room hotel is conveniently situated in the heart of the city near to the International Convention Centre (ICC Birmingham), the perfect location for those who enjoy working in the vibrant City of Birmingham.
The hotel hosts a mixture of guests who are either on business or enjoying a short break in the city with its close proximity to fabulous restaurants and retailers.
The AC Lounge is an open space where our guests can enjoy delicious tapas, afternoon tea and a range of expertly prepared cocktails. This modern hotel is a great place to work!

Valor Hospitality Europe

• Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
• Please visit www.http://valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Starbucks Supervisor position and receive a free Customer Service development profile worth £25.

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