Spa Therapist

Spa Therapist

Doubletree Chester Hotel & Spa, Warrington Road,Chester, CH2 3PD

Urban resort and spa hotel having recently completed extensive development and expansion.

Situated in 12 acres of landscaped grounds, DoubleTree by Hilton Hotel Chester includes an 18th Century Manor House, Choice of contemporary accommodation including 79 room extension in Dec 2017. Extensive conference and event space, large Spa and Leisure facilities, surround by Historic Gardens.

Choice of Dining options from our signature Marco Pierre White Steak house to casual dining in the Garden Room and Terrance

In this role, you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with 17 properties in the UK and exciting expansion plans to add more hotels.

Main Duties:

The Spa Therapist role involves a range of duties, including: ensuring all treatments and consultations are maintained with a high standard of professionalism and customer care, taking bookings, maintaining high standards of cleanliness in your area of work, upselling products and treatments thus maximising leisure club revenues, whilst ensuring the brand values and standards are delivered at all times.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Spa Therapist role include:

• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant must have previous experience of working in a similar environment and hold relevant therapist qualifications, have proven experience of achieving targets through upselling and be able to work flexible hours on any day of the week.

Benefits Package

In return we offer offers a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty.

• Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
• Please visit to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Spa Therapist position and receive a free Customer Service development profile worth £25.