Reservations and Events Agent

Reservations & Events Agent

Hilton Garden Inn Birmingham, 1 Brunswick Square, Brindley Place, Birmingham, B1 2HW

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with 17 properties in the UK and exciting expansion plans to add more hotels.

Main Duties:

The Reservations & Events Agent role involves a range of duties including: taking bedroom and meetings & events reservations by telephone and online, processing, amending and updating so that upon arrival the booking is accurate. You will carry out showrounds, take advance deposits and deal with our varied and exciting events which may include conferences, meetings, exhibitions, weddings, private dining and party night bookings. The Reservations & Events Agent follows up provisional bookings, converting enquiries into sales ensuring maximum occupancy and room rates are achieved on every occasion. Proactively selling you will identify opportunities for upselling on every booking.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Reservations & Events Agent role include:

• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.
• Analysing why customers behave as they do and adapts accordingly.
• Promoting effective relationships with customers and internal departments.
• Acquiring skills and knowledge relating to the job role.

• Looking for sales opportunities within the thinking and planning process
• Demonstrating a systematic approach to organisation and administration.
• Providing clear and timely information to customers and the sales department.
• Ensuring promises are kept by following through on requests

Previous experience

The successful applicant must have previous experience in a similar position preferably in hotel/hospitality related role. Working in an administration/reception background you will be computer literate and able to work flexible hours.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options

Hotel Description:

With 238 rooms, our stylish hotel is conveniently situated in the heart of the city, the perfect location for those who enjoy working in the vibrant City of Birmingham.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 120 people, which our team organise with clockwork precision.
Our guests can stay energised with a visit to our Fitness Centre and enjoy a relaxed meal in our newly refurbished 'Recess' restaurant. This contemporary hotel is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Reservations & Events Agent position and receive a free Customer Service development profile worth £25.

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