Receptionist SV

Receptionist

Doubletree Chester Hotel & Spa, Warrington Road,Chester, CH2 3PD

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Receptionist role involves a range of duties including: delivering the highest levels of customer service to our guests at all times, checking guests in ensuring they are aware of all the hotel services, allocating their rooms upon arrival, checking guests out at the end of their stay in accordance with company procedures, processing charges for services and payments, liaising with Housekeeping for availability of clean rooms, dealing with all guest enquires during their stay which may include directions, car parking, areas of local interest, operating the switchboard & taking reservations as required, always maximising all opportunities to sell rooms at best possible rate, delivering brand values & standards.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Receptionist role include:

• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant must have previous experience in a customer facing role , with cash handling experience preferably from within a hospitality environment and be able to work flexible hours on a shift on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Discounts off Spa treatments
• Local attraction discounts

Hotel Description:

With 219 rooms, our stylish hotel is set within 12 acres of beautifully landscaped grounds in an 18th Century Manor House, just a short distance from Chester City Centre.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration, which our team organise with clockwork precision.
Our guests love our stunning gardens and Grade II listed buildings which make the perfect location for a wedding or celebration.
Our Club and Spa offers luxurious treatments, indoor and outdoor pool, thermal rooms, steam room, aroma room, Hammam and sauna and with two stunning restaurants including our 'Marco Pierre White Steakhouse and Grill'.This fabulous hotel is a great place to work!

Marco Pierre White Steakhouse & Grill - Chester

Located within the DoubleTree by Hilton Hotel Chester, our newly refurbished restaurant offers everything you would expect from a traditional steakhouse with the superior quality of a Marco Pierre White restaurant. Our team are proud to serve the finest quality, locally sourced ingredients within an intimate setting, overlooking the stunning gardens surrounding the hotel. This contemporary restaurant is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Receptionist position and receive a free Customer Service development profile worth £25.



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