Night Auditor

Night Auditor

Competitive Salary & Benefits

Crowne Plaza Plymouth, Armada Way, Plymouth, Devon, PL1 2HJ

The Crowne Plaza Plymouth has recently completed an extensive multi million pound refurbishment, and joined the Crowne Plaza family in May 2017. Since it’s rebrand the hotel has already won the prestigious Best Hotel : Accommodation Award at the City & Waterfront Awards 2017. The hotel is located in the city centre on Plymouth's historic Hoe, with panoramic views across Plymouth Sound. The works carried out transformed our property and our former restaurant into the new Marco Pierre White Steakhouse Bar & Grill, the area’s leading restaurant and recent winner of Best Newcomer in the 2017 Black & White National Awards. Our 211 newly refurbished bedrooms, the contemporary Drakes Restaurant & Bar, our Club Moativation Health and Fitness Club combined with some of the largest banqueting suites in the south west makes us ideal for progressing your career or joining the industry for the first time.

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe.

Main Duties:

The Night Auditor role involves a range of duties assisting in the smooth running of the night operation. Duties include: completion of the night audit, checking guests in and out, processing guest bills, cash handling, assisting with room service and dealing with guest queries in a professional and efficient manner.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Night Auditor role include:

• Acquiring skills and knowledge relating to the job role.
• Providing clear and timely information to internal and external contacts.
• Anticipating potential problems and solutions within the planning process.
• Promoting effective relationships with individuals and other departments.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Striving for excellence by paying attention to important detail.
• Demonstrating a systematic approach to organisation and administration.
• Ensuring promises are kept by following through on requests.

Previous experience

The successful applicant must have previous experience preferably within a front of house department in a hotel in a similar role or a customer service environment, be able to work flexible hours, on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Complimentary car parking
• Complimentary Leisure club membership

Hotel Description:

With 211 rooms, our stylish hotel is conveniently situated less than 1 mile from Plymouth Train Station and is the perfect location for those who enjoy work with a view!
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 425 people, which our team organise with clockwork precision.
Our guests can stay energised with a visit to our Fitness Centre, wind down in the onsite Wellness Centre with indoor pool and steam room or enjoy a delicious meal and cocktails with a sea view at our penthouse restaurant 'Marco Pierre White Steakhouse and Grill'. This contemporary hotel is a great place to work!

Marco Pierre White Steakhouse & Grill - Plymouth

Located within the Crowne Plaza Plymouth, our stylish restaurant offers everything you would expect from a traditional steakhouse with the superior quality of a Marco Pierre White restaurant. Our team are proud to serve the finest quality, locally sourced ingredients within an intimate penthouse setting, overlooking the Plymouth coastline. This contemporary restaurant is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Night Auditor position and receive a free Customer Service development profile worth £25.



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