Leisure Club Supervisor

Leisure Club Supervisor

Crowne Plaza Solihull, Homer Road,Solihull, West Midlands. B91 3QD

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Leisure Club Supervisor role involves a range of duties, including: supervising the operation of the Leisure Club. Having already gained practical experience you will instruct members, updating and designing programmes as required. Ensuring the highest standards of safety and cleanliness are maintained you will carry out regular checks and water tests. Carrying out showrounds for new and prospective members, training team members, supporting with leisure club member retention you will play a key role in the success of the Leisure Club as you ensuring the brand values and standards are consistently delivered to our leisure club users.

Key Personal Attributes

To join the Valor team we need individuals who can drive commerciality through caring and pride. Being personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Leisure Club Supervisor Role include:

• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant should have previous experience in a leisure club and hold a fitness related qualification, including first aid at work, pool responder and pool plant qualification, have knowledge of health and safety requirements in a leisure environment and be able to work flexible hours on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Complimentary car parking
• Complimentary Leisure club membership
• Solihull B.I.D card giving discounts at Touchwood

Hotel Description:

With 120 rooms, our stylish hotel is conveniently located in the heart of Solihull.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 200 people, which our team organise with clockwork precision.
Our guests can stay energised with a visit to our Fitness Centre, wind down in the onsite Wellness Centre with indoor pool, jacuzzi and steam room or enjoy a delicious meal with a lakeside view at our onsite 'Terrace Restaurant'. This contemporary hotel is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Leisure Club Supervisor position and receive a free Customer Service development profile worth £25.





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