Hotel Indigo - Front Office Manager

Front of House Manager

Hotel Indigo Liverpool, 10 Chapel Street, Liverpool, L3 9AG



In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Front of House Manager role involves a wide range of duties including: ensuring the day to day running of the Reception, Concierge and Nights departments. Managing and training the reception, concierge and nights team in all company procedures, standards & brand values, as well as ensuring the highest levels of customer service are consistently delivered to our guests so everyone has a memorable first and last impression at our hotel. You also have a key role in maximising room sales on daily basis to ensure financial targets are met.

Key Personal Attributes

To join the Valor team we need individuals who can drive commerciality through caring and pride. Being personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Front of House Manager role include:

• Providing leadership which utilises the full potential of the team.
• Promoting effective relationships with individuals and other departments.
• Acquiring skills and knowledge relating to the job role.
• Setting measurable performance standards, objectives and goals to be achieved.
• Improving quality and service standards by paying attention to detail.
• Anticipating potential problems and business opportunities within the planning process.
• Demonstrating a systematic approach to organisation and administration.
• Focusing on producing results through encouraging high achievement.

Previous experience

The successful applicant must have previous experience in Reception Management in a similar establishment, be able to work flexible hours on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Local attraction discounts

Hotel Description:

With 151 rooms, our colourful hotel is conveniently situated in the heart of the city, the perfect location for those who enjoy working in the vibrant City of Liverpool.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration, which our team organise with clockwork precision.
Our guests love our newly refurbished restaurant 'Marco Pierre White Steakhouse and Grill', as well as our more relaxed restaurant the 'Cotton Lounge' which pays homage to the city of Liverpool.
This contemporary restaurant is a great place to work!

Marco Pierre White Steakhouse & Grill - Liverpool

Located within the Hotel Indigo Liverpool, our newly refurbished restaurant offers everything you would expect from a traditional steakhouse with the superior quality of a Marco Pierre White restaurant. Our team are proud to serve the finest quality, locally sourced ingredients within an intimate setting in the vibrant city of Liverpool. This contemporary restaurant is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Front of House Manager position and receive a free Customer Service development profile worth £25.



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