Front Office Manager

Front Office Manager

Crowne Plaza Harrogate, Harrogate, North Yorkshire. HG1 1XX

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Front Office Manager role involves a wide range of duties including: ensuring the day to day running of the Reception and Nights departments. Managing and training the reception and nights team in all company procedures, standards & brand values, as well as ensuring the highest levels of customer service are consistently delivered to our guests so everyone has a memorable first and last impression at our hotel. You also have a key role in maximising room sales on daily basis to ensure financial targets are met. You will have a Reception and Nights manager reporting to you, thse people are internal appoitments, both fairly new to the role.

Key Personal Attributes

To join the Valor team we need individuals who can drive commerciality through caring and pride. Being personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Front Office Manager role include:

• Providing leadership which utilises the full potential of the team.
• Promoting effective relationships with individuals and other departments.
• Acquiring skills and knowledge relating to the job role.
• Setting measurable performance standards, objectives and goals to be achieved.
• Improving quality and service standards by paying attention to detail.
• Anticipating potential problems and business opportunities within the planning process.
• Demonstrating a systematic approach to organisation and administration.
• Focusing on producing results through encouraging high achievement.

Previous experience

The successful applicant must have previous experience in Reception Management in a similar establishment, be able to work flexible hours on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Complimentary car parking

Hotel Description:

With 214 rooms, our stylish hotel is conveniently located in the heart of beautiful Harrogate and is a popular choice for those visiting the 'Harrogate Convention Centre'.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 320 people, which our team organise with clockwork precision. There are some big group check in's to be had and sometimes big number departures too.
Our guests can enjoy a visit to the newly refurbished 'Springs Restaurant' serving a sunning menu of fresh, local ingredients. This contemporary hotel is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

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