Concierge

Concierge

This is a part-time, 24 hours per week position

Competitive Salary & Benefits

Crowne Plaza Plymouth, Armada Way, Plymouth, Devon, PL1 2HJ

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with 17 properties in the UK and exciting expansion plans to add more hotels.

Main Duties:

The Concierge role involves a range of duties, including: providing information, advice and booking services for a wide range of guest enquiries including city tours, theatre tickets and restaurants, train and flight information, delivering and safe storage of guest luggage, processing and delivering messages and ensuring all guest enquiries are responded to in a timely manner. As Concierge you are responsible for managing the first impressions of our guests and you will be a key point of contact throughout their stay. Being totally focused on delivering excellent service with an informed, friendly and effective approach you will be in constant liaison with other departments to ensure the smooth running of the operation.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.
Key Performance Behavioural Indicators
The key performance behavioural requirements of the Concierge role include:
• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant will have previous experience in working in a hotel or customer service environment, and able to work flexible hours, on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Complimentary car parking
• Complimentary Leisure club membership

Hotel Description:

With 211 rooms, our stylish hotel is conveniently situated less than 1 mile from Plymouth Train Station and is the perfect location for those who enjoy work with a view!
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 425 people, which our team organise with clockwork precision.
Our guests can stay energised with a visit to our Fitness Centre, wind down in the onsite Wellness Centre with indoor pool and steam room or enjoy a delicious meal and cocktails with a sea view at our penthouse restaurant 'Marco Pierre White Steakhouse and Grill'. This contemporary hotel is a great place to work!

Marco Pierre White Steakhouse & Grill - Plymouth

Located within the Crowne Plaza Plymouth, our stylish restaurant offers everything you would expect from a traditional steakhouse with the superior quality of a Marco Pierre White restaurant. Our team are proud to serve the finest quality, locally sourced ingredients within an intimate penthouse setting, overlooking the Plymouth coastline. This contemporary restaurant is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Concierge position and receive a free Customer Service development profile worth £25.





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