Club and Spa Receptionist

Club and Spa Receptionist

Doubletree Chester Hotel & Spa, Warrington Road,Chester, CH2 3PD

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Club and Spa Receptionist role involves a range of duties, including: ensuring all our Club and Spa users are welcomed and sign in/out, taking bookings, ensuring the environment is clean and welcoming. Having a detailed knowledge of facilities and services you will sell Leisure memberships and Club and Spa products maximising both revenues in line with the Company’s standards, providing efficient and courteous service to all members, Clients and guests ensuring our brand values are delivered at all times.

Key Personal Attributes

To join the Valor team we need individuals who can drive commerciality through caring and pride. Being personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Club and Spa Receptionist role include:

• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through up-selling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant must have previous experience in customer service in a Leisure/Spa related environment and be able to work flexible hours on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options
• Discounts off Spa treatments
• Local attraction discounts

Hotel Description:

With 219 rooms, our stylish hotel is set within 12 acres of beautifully landscaped grounds in an 18th Century Manor House, just a short distance from Chester City Centre.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration, which our team organise with clockwork precision.
Our guests love our stunning gardens and Grade II listed buildings which make the perfect location for a wedding or celebration.
Our Club and Spa offers luxurious treatments, indoor and outdoor pool, thermal rooms, steam room, aroma room, Hammam and sauna and with two stunning restaurants including our 'Marco Pierre White Steakhouse and Grill'.This fabulous hotel is a great place to work!

Marco Pierre White Steakhouse & Grill - Chester

Located within the DoubleTree by Hilton Hotel Chester, our newly refurbished restaurant offers everything you would expect from a traditional steakhouse with the superior quality of a Marco Pierre White restaurant. Our team are proud to serve the finest quality, locally sourced ingredients within an intimate setting, overlooking the stunning gardens surrounding the hotel. This contemporary restaurant is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Receptionist position and receive a free Customer Service development profile worth £25.



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