Assistant Reception Manager

Assistant Reception Manager

AC Hotel Manchester Salford Quays, 17, Trafford Road, Manchester, M5 3AW

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe.

Main Duties:

The Assistant Reception Manager role involves a wide range of duties including: assisting the Reception Manager in the smooth running of all aspects of the reception department, supervision, training, coaching the reception team in all company procedures, standards & brand values, as well as helping to ensuring the highest levels of customer service are consistently delivered to our guests. You will lead shifts and have a key role in maximising room sales on daily basis to ensure financial targets are met.

Key Personal Attributes

To join the Valor team we need individuals who can drive commerciality through caring and pride. Being personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Assistant Reception Manager role include:

• Providing leadership which utilises the full potential of the team.
• Promoting effective relationships with individuals and other departments.
• Acquiring skills and knowledge relating to the job role.
• Setting measurable performance standards, objectives and goals to be achieved.
• Improving quality and service standards by paying attention to detail.
• Anticipating potential problems and business opportunities within the planning process.
• Demonstrating a systematic approach to organisation and administration.
• Focusing on producing results through encouraging high achievement.

Previous experience

The successful applicant must have previous experience in Reception within a hospitality environment at supervisory or shift leader level. You must have been involved in supervising a team and be able to work flexible hours on any day of the week.

Benefits Package:

• Award winning employer
• Competitive Salary
• Worldwide team member benefit programme
• 50% F&B Discount at any UK Valor hotel
• Team member of the month incentive
• Free meals on duty and uniforms provided
• Many Team member celebration events throughout the year
• Incremental holiday allowance based on service
• Apprenticeships available
• Healthcare options
• Pension options

Hotel Description:

With 142 rooms, the stylish AC Hotel by Marriott is conveniently located just a short tram ride from the centre of Manchester in the increasingly popular area of Salford Quays.
The hotel hosts a mixture of leisure guests, those on business and those attending football matches at the nearby Old Trafford football grounds, home to Manchester United.
Our hotel also regularly plays host to professional meetings, events and weddings for up to 100 people which our team organise with clockwork precision.
The AC Lounge is an open space where our guests can enjoy delicious tapas and a range of expertly prepared cocktails. This modern hotel is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Assistant Reception Manager position and receive a free Customer Service development profile worth £25.

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